Conversational UI: its not just chat bots and voice assistants a UX case study by AJ Burt UX Collective
An actionable how to for conversational UI beginners by AmberNechole UX Collective Bank of America launched this chatbot cum virtual assistant to help its customers with their basic banking needs. The total number of people interacting with Erica has now surpassed 19.5 million. This shows that the users are finding it easy to interact with […]